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Privacy Policy

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1. Introduction

Pad Contemporary Living Ltd (“we”, “us”, “our”) is committed to protecting your privacy under the UK GDPR. This policy explains how we collect, use, store, and share your personal data when you visit our website or engage with our showroom and services.
 

2. Data Controller

Pad Contemporary Living Ltd
Unit 4, Millennium Court, Furness Drive, Poulton-le-Fylde, Lancashire, FY6 8JS
Phone: 01253 893334 · Email: paula@padcl.co.uk
 

3. Personal Data We Collect

  • Enquiry/contact: name, email, phone, and optional preferences submitted via contact forms or telephone

  • Showroom inquiries: information provided during visits or phone discussions about products, styling advice, or orders

  • Website analytics: IP address, browser/device info, pages visited, session times via cookies and analytics tools

  • Cookies: essential cookies for site functions and anonymised analytics cookies; no advertising or profiling cookies are used
     

4. How We Use Your Data

We process your data to:

  • Respond to product and styling enquiries; arrange showroom visits or appointments

  • Provide personalised guidance on living, dining, sleeping, and lighting furniture collections

  • Enhance our website and services via anonymised analytics

  • Maintain business records, manage orders, and comply with accounting or warranty obligations

5. Legal Basis for Processing

  • Contractual necessity: to respond to and process your enquiries and orders

  • Legitimate interests: to operate and improve our business and website

  • Consent: where optional marketing communications are provided

  • Legal obligation: to maintain records for VAT, warranties, and accounting

6. Data Sharing

We do not sell or rent personal data. We may share it with:

  • Service providers (e.g. hosting, email, CRM systems) acting as data processors

  • Legal or regulatory authorities, if legally required

7. Cookies & Tracking

  • Essential cookies: ensure contact forms and browsing navigation work properly

  • Performance cookies: provided by Google Analytics to track anonymised usage
    No third-party advertising or profiling cookies are used
     

8. Data Retention

  • Customer enquiries and order records: retained until not legally or operationally necessary—generally up to 7 years

  • Analytics data: session logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you can:

  • Access, correct, erase, or restrict your personal data

  • Withdraw consent or object to processing

  • Request portability of your data
    To exercise these rights, contact us via phone or email. You may also lodge a complaint with the ICO.

10. Security

We implement SSL encryption, secure servers, and internal access controls. While we follow best practices, no system is immune from risk.

11. International Transfers

Your data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. The “Effective Date” above will reflect the latest version. Continued use of our website indicates acceptance.

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